Terms and Conditions

Cyber Hub Pty Ltd ABN 81 636 564 193, trading as Cyber Revolution

1. Definitions

1.1 In these Terms, the following definitions apply.

Australian Consumer Law means Schedule 2 to the Competition and Consumer Act 2010 (Cth).

Certification means a certification offered by a Certification Body and included in your Package.

Certification Body means the organisation that awards a Certification, sets its examination requirements and determines whether it has been achieved.

Course Fee means the amount payable by you for your Package, as set out in your Order.

Course Materials means the learning material, assessments and test preparation made available to you through the Online Learning Platform, together with the mentoring and tutoring we provide.

Enrolment Period means the period of twelve months beginning on your Onboarding Date.

Examination Voucher means an entry to an examination for a Certification, purchased by us and made available to you.

Onboarding Date means the date on which you first log in to the Online Learning Platform during your onboarding session with a Cyber Revolution support officer.

Online Learning Platform means the internet-based system through which the Course Materials, assessments and mentoring are delivered to you. It does not include the Cyber Revolution website.

Order means your offer to purchase a Package from us, as accepted by us.

Package means the set of Certifications and other inclusions you have purchased, as specified in your Order and set out in the package document provided to you at onboarding.

Payment Plan means an arrangement under which the Course Fee is paid to us in instalments, whether collected by us or by a third party on our behalf.

Proctoring Provider means the organisation that delivers and supervises an examination for a Certification.

Service means the provision of your Package by us.

Student means the individual person enrolled under these Terms, who accesses the Online Learning Platform using a unique username and password issued to that person.

Terms means these terms and conditions.

Third Party Finance Provider means a finance provider with whom we work to offer you the option of financing your Course Fee, and who pays the Course Fee to us on your behalf.

1.2 References to we, us and our are references to Cyber Hub Pty Ltd ABN 81 636 564 193, trading as Cyber Revolution.

1.3 References to you and your are references to the Student.

1.4 A reference to a clause is a reference to a clause of these Terms.

1.5 Headings are for convenience only and do not affect interpretation.

2. About these Terms

2.1 These Terms, together with your Order and the package document provided to you at onboarding, form the entire agreement between you and us for the provision of the Service.

2.2 Your Order is an offer by you to purchase a Package from us. A binding agreement is formed when we accept your Order.

2.3 Please check that the details in your Order and these Terms are complete and accurate before you commit. If you think there is a mistake, ask us to confirm any change in writing. We accept responsibility only for statements and representations made in writing by our authorised employees and agents.

2.4 Enrolment is a fixed twelve-month commitment. The Course Fee is payable in full for your Enrolment Period, whichever payment method you choose. This is not a subscription and it does not renew.

2.5 You are responsible for satisfying yourself that the Package you have purchased is appropriate to your needs and objectives, and that you have any prerequisite skills or experience applicable to the Certifications it contains.

3. Enrolment and your Onboarding Date

3.1 Your enrolment begins on your Onboarding Date — the date you first log in to the Online Learning Platform during your onboarding session with one of our support officers.

3.2 Your Onboarding Date is the single date from which:

• your Enrolment Period of twelve months runs;
• your seven-day cooling off period under clause 4 runs; and
• the administration fee under clause 4.4 applies.

3.3 After we accept your Order, we will send a welcome email to the address you give us. It contains a link to the Online Learning Platform and the information you need to get started.

3.4 Your access to the Online Learning Platform is activated during your onboarding session with one of our support officers. Your login details are set up with you at that session.

3.5 Your Enrolment Period is twelve months. It does not extend automatically, including where a Payment Plan runs for longer than twelve months. See clause 13.

4. Cooling off, cancellation and refunds

This clause sets out every circumstance in which you may cancel and what is refunded. Nothing in it limits your rights under the Australian Consumer Law — see clause 19.

Cooling off

4.1 You may cancel your enrolment up to 11.59pm on the seventh day of your enrolment, counting your Onboarding Date as day 1. Telling any member of our team is enough, in person, by phone, by email or in writing.

Your Onboarding Date is day 1. For example, if your Onboarding Date is Monday 2 March, you may cancel at any time up to 11.59pm on Sunday 8 March. Your cancellation takes effect when you tell us, and we will confirm it to you in writing.

4.2 We do not purchase Examination Vouchers during the cooling off period, so no voucher will have been issued to you in that time.

4.3 If you cancel within the cooling off period, we will refund the Course Fee you have paid, less the administration fee in clause 4.4, within 30 days of your cancellation.

4.4 An administration fee of $500 applies to cancellation under clause 4.1. The fee reflects the cost of onboarding you and activating your licence, which is incurred at your onboarding session.

After the cooling off period

4.5 After the cooling off period, your enrolment is a fixed commitment for your Enrolment Period and the Course Fee remains payable in full. See clause 6 if you are paying by finance or a Payment Plan.

Where we are unable to continue

4.6 Where we end your enrolment because we are unable to continue delivering the Service, a refund is calculated under clause 4.7. This applies where we terminate under clause 20 (events outside our control) or clause 21 (if we cannot continue to deliver), and where you choose a refund instead of a transfer under clause 22.4.

4.7 The refund is the Course Fee you have paid, multiplied by the number of Certifications in your Package not yet delivered or vouchered, divided by the total number of Certifications in your Package. The administration fee in clause 4.4 does not apply to a refund under this clause.

4.8 Examination Vouchers already issued are not refundable, because we cannot recover their cost from the Certification Body once purchased. A voucher already released to you remains valid under clause 13.2.

Termination for your breach

4.9 Where we terminate your enrolment under clause 15 because of your conduct, the Course Fee is not refunded. Your obligations to a Third Party Finance Provider or under a Payment Plan are unaffected.

5. Course Fees and payment

5.1 The Course Fee is set out in your Order. All prices are inclusive of GST.

5.2 Prices may change from time to time, but a change will not affect an Order we have already accepted.

5.3 If a Package is incorrectly priced, we will normally identify this during the order process. Where the correct Course Fee is lower than the price stated, we will charge the lower amount. Where the pricing error is obvious and you could reasonably have recognised it as an error, we are not required to provide the Package at the incorrect price.

5.4 Payment may be made by credit or debit card, bank transfer, through a Third Party Finance Provider, or under a Payment Plan. We accept Visa, Visa Debit, Mastercard and American Express.

5.5 If an amount owing to us is not paid when due, we may suspend your access to the Online Learning Platform until it is paid. We will tell you in writing before we do so.

5.6 If an amount remains unpaid 10 business days after we have given you written notice, we may terminate this agreement.

5.7 Amounts you owe us do not accrue interest.

6. Paying by finance or a Payment Plan

6.1 The Course Fee is payable in full for your Enrolment Period, whichever payment method you choose. This clause explains how that works for each.

If your Course Fee is financed

6.2 Your credit agreement is a separate contract between you and the Third Party Finance Provider. We are not a party to it.

6.3 The Third Party Finance Provider pays your Course Fee to us on your behalf at the outset. Ending your enrolment does not by itself cancel your credit agreement with them. Where a refund is payable to you under clause 4.7, we pay it to the Third Party Finance Provider, who will apply it to your account with them.

6.4 If you have difficulty meeting your repayments, contact the Third Party Finance Provider directly. They have their own processes for payment difficulty and hardship.

If you are on a Payment Plan

6.5 Under a Payment Plan the Course Fee is owed to us. Payments are collected on our behalf by a third-party collection provider under a separate agreement between you and that provider.

6.6 If you have difficulty meeting your payments, contact the collection provider, who manages payment arrangements and hardship requests. You may also contact us.

6.7 A Payment Plan may run for longer than your Enrolment Period. If it does, you will need to complete your payments within your Enrolment Period in order to sit all of the examinations in your Package, because the final Examination Voucher is only released once the Course Fee is paid in full (clause 12.3). Otherwise you will need to purchase additional access under clause 13, for which a fee applies.

6.8 A payment arrangement granted on hardship grounds does not extend your Enrolment Period. Clause 13 applies.

Your rights

6.9 Nothing in this clause limits any right or remedy you have under the Australian Consumer Law or the National Credit Code.

7. What the Course Fee covers

7.1 Your Course Fee covers:

• access to the Course Materials through the Online Learning Platform for your Enrolment Period;
• the mentoring and tutoring included in your Package;
• one Examination Voucher for each Certification in your Package; and
• the career services described in clause 14.

7.2 Your Course Fee does not cover:

• Examination Vouchers for resits, which you fund (clause 12.6);
• access to the Online Learning Platform beyond your Enrolment Period, for which a fee applies (clause 13);
• Certifications that are not in your Package;
• your own computer, equipment and internet connection; and
• any assistive technology or hardware (clause 11.3).

7.3 Where anything else will be charged to you, we will tell you the amount before you incur it.

8. Access to the Online Learning Platform

8.1 We will use reasonable endeavours to make the Online Learning Platform available to you without interruption throughout your Enrolment Period, except during:

• scheduled maintenance; and
• an event outside our control as described in clause 20.

8.2 We are not responsible for your inability to access the Online Learning Platform because of matters outside our control, such as the speed or availability of your internet connection, your own devices, or your use of security software, firewalls or proxy servers.

8.3 If you have difficulty accessing the Online Learning Platform or the Course Materials, contact us using the details in clause 26. We will work with you to resolve the problem and may ask you for information we reasonably need in order to do so.

8.4 We may change the Online Learning Platform, or the provider through which it is delivered, during your Enrolment Period. If we do, we will maintain your access to equivalent Course Materials. Clause 22.1 applies.

9. Course Materials

9.1 We make reasonable efforts to ensure the Course Materials are accurate, but we do not warrant that they are free from error.

9.2 Information technology changes quickly, and Course Materials may become outdated or incorrect over time.

9.3 If you find an error or inaccuracy in the Course Materials and tell us about it, we will:

• acknowledge your report within three business days;
• confirm whether the content is in error;
• where practicable, provide a workaround or alternative material, or tell you not to rely on the affected content;
• raise the error with the provider of the content; and
• correct it as soon as reasonably practicable.

9.4 We cannot control when a third-party content provider issues a correction, which is why clause 9.3 commits us firmly to the steps within our control and reasonably to the correction itself.

9.5 Clause 9 does not limit your rights under the Australian Consumer Law.

10. Your obligations

10.1 You must:

• ensure the details in your Order are complete and accurate;
• give us the information we reasonably need in order to provide the Service, and ensure it is accurate;
• keep your contact details current; and
• engage with us reasonably in relation to your enrolment.

Your account

10.2 Your enrolment is personal to you. The username and password issued to you are for your use only.

10.3 You must not share, transfer or allow anyone else to use your login credentials, and you must not allow another person to work through the Course Materials using your account.

10.4 If we reasonably believe your credentials have been shared, we may suspend your access while we look into it. Clause 15 sets out what happens next.

10.5 Tell us promptly if you believe someone else has obtained access to your account.

If you prevent us performing

10.6 If something you do, or fail to do, prevents or delays us performing our obligations, we may suspend performance until the position is remedied, and we are not in breach to the extent that your act or omission caused the delay. We will tell you in writing if we rely on this clause.

11. Students with disability

11.1 We welcome students with disability and want you to be able to participate fully in your Package.

11.2 If you may need an adjustment, tell us before or during your enrolment. Where reasonably practicable we will pass your request to the Proctoring Provider, which operates its own examination accommodations process; be flexible about how and when your mentoring sessions are scheduled; and not require you to retake an end-of-module test under clause 12.2(b) where a period of inactivity was caused by your disability.

11.3 We are not able to supply computer equipment, hardware or assistive technology.

11.4 Telling us about a disability or requesting an adjustment will not affect your enrolment, the support you receive, or your access to career services.

12. Examinations and Examination Vouchers

12.1 Your Package includes one Examination Voucher for each Certification in it.

When a voucher is released

12.2 An Examination Voucher is released to you when both of the following are satisfied.

(a) Payment. Where your Package contains a number of Certifications, each Examination Voucher is released once an equal further proportion of the Course Fee has been paid. So for a Package of five Certifications, each voucher is released at each further fifth of the Course Fee paid; for a Package of four, at each further quarter.

(b) Readiness. You must:

• have completed the test preparation for that Certification and achieved a minimum score of 85%;
• have completed that test preparation, and accessed the training, within the two weeks before your examination; and
• where you have not accessed any training module for two months or more, have retaken the relevant end-of-module test and achieved at least 85%.

12.3 The final Examination Voucher in your Package is released only once the Course Fee has been paid in full.

12.4 Examination Vouchers may only be redeemed for the Certification to which they relate, may be redeemed once, and cannot be exchanged for a different Certification.

12.5 You may only sit examinations for Certifications in your Package. If you want to add a Certification, contact us — it is added by varying your Order.

Resits

12.6 If you do not pass an examination, you fund the resit. We purchase the Examination Voucher on your behalf at the rate available to us, which is lower than the rate available to individuals. We will tell you the amount before you pay, and we purchase the voucher once you have paid.

12.7 Before a resit voucher is issued you must retake the test preparation for that Certification and again achieve at least 85%.

12.8 Once purchased, a resit voucher is not refundable. You are responsible for sitting the examination within the validity period set by the Certification Body.

12.9 Resits are processed in the same timeframes as first attempts.

Certification Body and Proctoring Provider terms

12.10 Your examination is governed by the terms of the Certification Body and the Proctoring Provider, which you accept directly with them when you register and book. It is your responsibility to understand and comply with those terms, including their examination conduct and proctoring rules.

12.11 If a Certification Body or Proctoring Provider sanctions you — for example by voiding a result or barring you from examinations — and we are unable to deliver a Certification as a result, the Examination Voucher is forfeited and no refund arises, because the cause is your own conduct.

13. Access beyond your Enrolment Period

13.1 Your Enrolment Period is twelve months. When it ends, your access to the Online Learning Platform ends and any Examination Voucher in your Package that has not been released to you lapses.

13.2 Except where we terminate your enrolment under clause 15, an Examination Voucher already released to you remains valid for the validity period set by the Certification Body, whether or not your Enrolment Period has ended. The readiness requirements in clause 12.2(b) were satisfied when the voucher was released and do not apply again. You will not have access to the Online Learning Platform after your Enrolment Period ends.

13.3 You may purchase additional access at any time before your Enrolment Period ends. Contact us using the details in clause 26.

13.4 A fee applies to additional access. We will tell you the amount before you commit, so you can decide whether to proceed.

13.5 Additional access is granted at our discretion.

13.6 We will respond to your request within five business days.

13.7 If you purchase additional access, your access to the Online Learning Platform and any remaining Examination Vouchers continue for the additional period on the same terms.

13.8 Where a Payment Plan, or a payment arrangement made with you, means you reach full payment after your Enrolment Period has ended, your Enrolment Period does not extend automatically. You will need to purchase additional access under this clause.

14. Career services and placement support

14.1 Career services and placement support are part of your Package. They include CV review, interview preparation and introductions to employers.

When support begins and how long it lasts

14.2 Career services and placement support begin when you have completed all of the Certifications in your Package.

14.3 They continue for six months from the date you complete your final Certification, regardless of when your Enrolment Period ends.

14.4 We may provide support beyond that period at our discretion. Doing so does not create an entitlement, vary these Terms, or oblige us to do the same for you again or for anyone else.

What is included

14.5 CV review is limited to one rewrite and one cover letter, unless we agree otherwise with you.

14.6 Career services are provided in English.

What we do not promise

14.7 We do not warrant or guarantee that you will obtain employment, that your enrolment or completion of a Package will improve your likelihood of obtaining employment, or that it will lead to any increase in remuneration or other benefit if you are already employed or engaged.

14.8 We may change or withdraw career services and placement support. If we do so while you are receiving them, we will tell you in writing and explain what it means for you.

15. Conduct, suspension and termination

15.1 While enrolled you must:

• not share, transfer or allow anyone else to use your login credentials (clause 10.3);
• not reproduce or distribute the Course Materials other than as clause 18 permits;
• engage honestly with assessments and test preparation; and
• treat our staff, your mentors and other students with respect.

If something goes wrong

15.2 Where we believe you have breached clause 15.1, we will normally:

1. give you a written warning setting out what has happened and what needs to change;
2. if the breach continues or is repeated, suspend your access to the Online Learning Platform while we look into it, giving you an opportunity to respond; and
3. if the breach is not resolved, terminate your enrolment by written notice.

Immediate termination

15.3 We may terminate your enrolment immediately by written notice, without following the steps in clause 15.2, where you:

• reproduce or distribute the Course Materials in breach of clause 18;
• abuse, threaten or harass our staff, your mentors or another student;
• engage in examination misconduct; or
• share your login credentials with more than one person, or enable access by others at scale.

15.4 These are the only grounds for immediate termination under this clause.

Fees

15.5 Where we terminate your enrolment under this clause, the Course Fee is not refunded, any Examination Voucher already released to you is cancelled, and your obligations to a Third Party Finance Provider or under a Payment Plan are unaffected.

15.6 This clause operates subject to clause 19.

16. Consequences of termination

16.1 On termination of this agreement for any reason:

• you must pay us any amounts then outstanding;
• your access to the Online Learning Platform ends, and any Examination Voucher that has not been released to you lapses. An Examination Voucher already released to you continues under clause 13.2, except where we terminate under clause 15;
• rights, remedies, obligations and liabilities that have accrued up to the date of termination are unaffected, including any right to claim damages; and
• clauses which by their nature are intended to survive termination continue in effect, including clauses 13.2, 17, 18, 19, 23 and 26.

16.2 Termination of this agreement does not of itself terminate your agreement with a Third Party Finance Provider or your Payment Plan. Where a refund is payable to you, we will tell your Third Party Finance Provider and pay the refund to them, to be applied to your account with them. See clause 6.

17. Changes to the Service and to these Terms

Changes to the Service

17.1 We may change the Service where the change is required to comply with a law or a direction from a regulator, or where the change does not materially and adversely affect you — for example a change to the Online Learning Platform, to a content provider, or to the mode of assessment for a Certification.

17.2 Where practicable, we will give you reasonable notice of a change to the mode of assessment.

Changes to these Terms

17.3 We may vary these Terms only where:

• the variation is required to comply with a law or a direction from a regulator; or
• the variation does not materially and adversely affect you.

17.4 We will give you written notice of any variation before it takes effect.

17.5 Any other change to these Terms requires your agreement in writing. Nothing else we publish or prescribe varies these Terms.

18. Intellectual property

18.1 All intellectual property rights in or arising out of the Service and the Course Materials are owned by us or by our content providers. Nothing in these Terms transfers any of those rights to you.

18.2 We grant you a personal, non-transferable licence to access and use the Course Materials for the Certifications in your Package, for your own learning, during your Enrolment Period.

18.3 Where material for other Certifications is visible to you on the Online Learning Platform, it is shown so you can see what else is available. It is not included in your licence. Contact us if you would like to add a Certification to your Package.

18.4 You may:

• view the Course Materials on screen;
• print one copy for your own use, but not photocopy it; and
• store the Course Materials electronically for your own use, but not on a server or other storage connected to a network.

18.5 You must not publish, copy, sell, broadcast, transmit, share or otherwise reproduce or distribute the Course Materials, except as clause 18.4 permits or as the law allows.

18.6 The Course Materials may be subject to licence terms of our content providers. Your use is subject to those terms where they apply to you.

18.7 If you use or copy the Course Materials other than as these Terms permit, you are responsible for the loss we suffer as a result. Clause 19.4 does not limit that liability.

19. Consumer guarantees and liability

Please read this clause carefully.

Your rights under the Australian Consumer Law

19.1 Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law. Where our liability for failing to comply with a consumer guarantee can lawfully be limited, our liability is limited, at our option, to supplying the Service again or paying the cost of having it supplied again.

Liability we do not limit

19.2 Nothing in these Terms limits or excludes our liability for:

• death or personal injury caused by our negligence, or that of our employees, agents or subcontractors;
• fraud or fraudulent misrepresentation; or
• any other liability that cannot lawfully be limited or excluded.

Limits that do apply

19.3 Subject to clauses 19.1 and 19.2, neither party is liable to the other for loss of profit or for indirect or consequential loss arising under or in connection with these Terms.

19.4 Subject to clauses 19.1 and 19.2, the total liability of each party to the other, in contract, tort (including negligence), breach of statutory duty or otherwise, arising under or in connection with these Terms, does not exceed the Course Fee you have paid.

19.5 The limit in clause 19.4 does not apply to:

• your obligation to pay the Course Fee and any other amount due to us; or
• a breach by you of clause 18.

19.6 This clause survives termination of this agreement.

20. Events outside our control

20.1 An event outside our control is an event beyond our reasonable control, including industrial action, failure of a utility or telecommunications network, act of God, war, riot, civil commotion, malicious damage, compliance with a law or government direction, accident, fire, flood, storm, epidemic or pandemic, or the default of a supplier or subcontractor.

20.2 We are not liable for any delay or failure to perform our obligations caused by an event outside our control. We will tell you as soon as reasonably practicable and will take reasonable steps to limit the effect on you.

20.3 If an event outside our control prevents us providing the Service for a continuous period of 90 days or more, either of us may end this agreement by written notice.

20.4 If this agreement ends under clause 20.3, we will refund you on the basis set out in clause 4.7.

21. If a Certification or content is withdrawn

If a Certification is withdrawn

21.1 If a Certification Body withdraws a Certification in your Package, we will endeavour to source an equivalent Certification from another Certification Body at no additional cost to you, and vary your Order to record the substitution.

21.2 An equivalent Certification is one at a comparable level, provided at no additional cost to you.

21.3 Substituting an equivalent Certification is performance of this agreement, not a failure to perform. You do not have a right under these Terms to decline a substitution and receive a refund instead.

21.4 If we are unable to source an equivalent Certification, we will refund you for that Certification on the basis set out in clause 4.7, calculated as if no Examination Voucher had been issued to you for it. An Examination Voucher issued for a withdrawn Certification is cancelled.

If content becomes unavailable

21.5 If a content provider ceases to supply the Course Materials, or our arrangement with them ends, we will use reasonable endeavours to restore your access to equivalent learning materials for the Certifications in your Package.

21.6 If we are unable to do so within 90 days, either of us may end this agreement by written notice, and we will refund you on the basis set out in clause 4.7.

21.7 Changing a content provider, or substituting equivalent learning materials, is performance of this agreement and does not give rise to a refund.

21.8 This clause operates subject to clause 19.

22. Subcontracting and transferring this agreement

Subcontracting

22.1 We may subcontract or delegate any of our obligations under these Terms — for example the supply of Course Materials, the Online Learning Platform, or mentoring. We remain responsible to you for performance of anything we subcontract.

Transferring this agreement

22.2 We may transfer this agreement, without your consent, to:

• a related body corporate; or
• a person acquiring all or part of our business or its assets.

22.3 We will give you written notice of a transfer under clause 22.2, and your rights under these Terms are preserved.

22.4 If we discontinue a Package or a Certification pathway, we may transfer your enrolment to another training provider so you can complete. We will give you written notice, and you may instead choose a refund on the basis set out in clause 4.7.

22.5 In any other case, we may transfer this agreement only with your consent, which you must not unreasonably withhold. If you do not object within 14 days of our notice, you are taken to have consented.

22.6 Your enrolment is personal to you and you may not transfer it to anyone else.

23. Privacy and your information

23.1 We handle your personal information in accordance with our Privacy Policy, available at https://cyberrevolution.com.au/privacy-policy/. The Privacy Policy forms part of your agreement with us and explains what we collect, why, who we disclose it to — including recipients outside Australia — and how you can access or correct it.

Sharing your details with employers

23.2 So that we can introduce you to potential employers, you consent to us disclosing the following to employers and recruiters for the purpose of employment opportunities:

• your name and contact details;
• the Certifications you have achieved; and
• your CV.

23.3 You can withdraw this consent at any time by telling us. Withdrawing it will not affect your enrolment or your access to the rest of the Service, but we will not be able to introduce you to employers.

Verification of your Certifications

23.4 When you register for an examination you enter into an agreement directly with the Certification Body, which governs how your certification status may be confirmed to others, including employers who ask. We receive your examination results from the Certification Body as the party that purchased your Examination Voucher, and we use them to administer your Package, release Examination Vouchers and determine when career services begin.

24. Complaints

24.1 If you are unhappy with any aspect of the Service, tell us. You can raise a complaint using the details in clause 26.

24.2 Your complaint will be handled in the first instance by the team responsible for delivering your Package. If it is not resolved there, it will be escalated to senior management.

24.3 We will:

• acknowledge your complaint within three business days;
• keep you informed as we look into it; and
• aim to resolve it within 21 business days.

24.4 If you are not satisfied with our response, you may contact the relevant consumer protection body in your State or Territory, or the Australian Competition and Consumer Commission.

25. Notices

25.1 You may give us a notice under these Terms, including a cancellation under clause 4.1, by any reasonable means: in person, by phone, by email or in writing. You do not need to use a particular form of words, and telling any member of our team is enough.

25.2 A notice you give us takes effect when you tell us. We will confirm in writing any notice that ends or changes your enrolment. You can reach us using the details in clause 26

25.3 We give you notice by email to the address you have given us. You must keep that address current.

25.4 A notice we give you is taken to have been received:

• if sent by email, one business day after it is sent;
• if delivered personally, when left at the address; or
• if sent by prepaid post, on the third business day after posting.

25.5 This clause does not apply to the service of legal proceedings.

26. General

26.1 Waiver. A failure or delay by either of us in exercising a right under these Terms is not a waiver of that right, and a waiver on one occasion does not waive it on any other. A waiver must be in writing.

26.2 Severability. If a provision of these Terms is held to be invalid or unenforceable, it is to be read down so far as necessary to make it valid, or severed if it cannot be, and the remaining provisions continue in effect.

26.3 Entire agreement. These Terms, your Order and your package document contain the entire agreement between us. You acknowledge that you have not relied on any statement, promise or representation that is not set out in them.

26.4 Governing law. These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation, including non-contractual disputes or claims, are governed by the law of New South Wales.

26.5 Jurisdiction. Each party submits to the non-exclusive jurisdiction of the courts of New South Wales.

Contact us

If you have a question about these Terms, need to give us notice, or want to raise a complaint:

Cyber Hub Pty Ltd trading as Cyber Revolution · ABN 81 636 564 193

• Email: info@cyberrevolution.com.au
• Website: cyberrevolution.com.au